Terms and Conditions
Conditions of Use
Kobo Malaysia hereby provide our services to you, subject to the following conditions:
Your Account Obligations & Password Security
You agree to: (1) provide accurate and complete information about yourself as prompted by the checkout form for your account information and (2) maintain and promptly update the Account Information to keep it accurate and complete.
You will be requested to supply a password upon application, and you are responsible for the choice and strength of that password. You must keep this password and your user name confidential, and not disclose or share it with anyone else. You will be responsible for all activities and orders that take place or are submitted under your password and user name. If you know or suspect that someone else knows your password you should notify us by contact Customer Service immediately.
If you provide any information that is inaccurate or incomplete, or if Kobo Malaysia has reason to believe that there is likely to be a breach of security of misuse of the Kobo Malaysia Site, we may require you to update your information, change your password or we may suspend or terminate your account and refuse any current and future use of the site.
When you visit Kobo Malaysia or send us e-mails, you are communicating with us electronically; thereby giving us consent to communicate with you electronically as well. We may communicate with you via e-mail, phone, and fax or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing.
The compilation of all content on this site is the exclusive property of Kobo Malaysia or its content providers where applicable. No part of this site may be reproduced without the written permission of Kobo Malaysia. All rights reserved by copyright © 2021. Opinions, promotional materials or articles available on this website are not necessarily endorsed by Kobo Malaysia, and we therefore accept no responsibility for the written expressions, photography, illustration and other editorial materials. You should satisfy yourself as to the truth or accuracy of the statements and representations made in such opinions or materials.
Making a Purchase / Refund Policies
All products featured on Kobo Malaysia are quoted and traded in Ringgit Malaysia only. Credit card purchase is only available for individuals above the age of 18. Individuals below the stipulated age may use Kobo Malaysia only with the permission and/or involvement of a parent or guardian. Kobo Malaysia reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. All transactions which are cancelled by Kobo Malaysia will be refunded accordingly. By default, All goods sold are not returnable/refundable unless the goods are returned in sealed and unopened manner.
Delivery Methods and Timing
Standard Free Delivery Across Malaysia (Sabah & Sarawak included) for orders placed by 2pm on weekdays are between next 3-7 Biz Days. Same Day Delivery in Klang Valley & Penang Island for orders placed by 2pm (Worth RM35) on weekdays for RM18 nominal fee only. Overseas shipment made will be made via FedEx International Priority® (5 – 10 Biz Days), overseas shipping rates will be advised.
Disclaimers and Limitation of Liability
You expressly agree that use of Kobo Malaysia is at your sole risk. Neither the officers, directors, affiliates, employees, agents, third-party content providers, merchants, sponsors or licensors warrant that Kobo Malaysia will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of Kobo Malaysia, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through Kobo Malaysia. We shall not be liable to you or to any third party for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with use of Kobo Malaysia.
Kobo Malaysia reserves the right, upon consent from user/customer, to replace any ordered product with another product of similar or higher monetary value in situations where ordered products are unavailable due to demand, supply or stock-related limitations. This notice is applicable to all items on our site.
If you have any queries in this regard, please do not hesitate to contact us.
Transfer of Your User Account
We will only recognize you, the user, as the operator of the Account opened with Kobo Malaysia. You are responsible for the operation of your user account, and the same cannot be transferred, assigned or maintained on behalf of another person.
eReader Fan Club Library Membership
Users who subscribes to eReader Fan Club Library member can access for Free >20,000 eBooks & audiobooks from National Library of Malaysia* from your Kobo eReader with built-in public library borrowing*, and read saved online articles with a free Pocket account. In addition, he/she are welcome to *meet and share paid/free eBooks* among avid readers as well as enjoy *Free Starbucks Signature Breakfast* at *eReader Fans Club Gathering on every 1st Sat of the month* from *9am – 12pm* at *Starbucks Reserve, Level 2, The Gardens*, Mid Valley. Drive there using Waze: https://goo.gl/u3CPhj
Kobo Malaysia reserves the right at any time to change or modify these terms and conditions, or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use and amending the scope of services provided through the site. Such changes, modifications, additions or deletions shall be effective from the date of posting. You are to make due inquiries at the site to determine such changes or modifications. Your continued use of this website after such posting shall be deemed to constitute your acceptance of such changes, modifications or additions. Kobo Malaysia reserves the right, at any time, to change or discontinue any aspect or feature of this website, including, but not limited to, content text, image, photographs, graphics, displays, information on or at the website, hours of availability, and equipment needed for access or use.
Suspension or Termination
We may, at our discretion, suspend or terminate your access to all or part of the services provided under Kobo Malaysia if:- you commit a breach of these Conditions, or any other terms or policies in effect in relation to Kobo Malaysia; or we are obliged to comply with an order or instruction of any regulatory or judicial authority; or we deem fit and our decision is final.
We shall not be liable for any delay or failure to perform our services where such delay is due to circumstances beyond our reasonable control of the parties. Such circumstances shall include but shall not be limited to strikes, lock-outs, work stoppages, damage to production plant, acts of God, lightning ,earthquakes, floods, storms, explosions, fires and any natural disaster, acts of war, terrorism, riots, sabotage, and any law, order regulation or other action of any government authority, regulatory body or agency thereof.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Disclaimer of Warranty
The products made available through Kobo Malaysia are provided on an “as is” and “as available” basis, and we make no warranty in respect of the same. Except to the extent prohibited by Malaysian law, any express or implied warranty, including those of merchantability or fitness for a particular purpose on the product is excluded. Whilst we practice the Exchange Policy set out above, this must not be taken as extending a warranty over and above that given by the manufacturer. Product names, logos, brands, and other trademarks (including but not limited to Kobo, Libby, etc.) featured or referred to within KoboMalaysia.com are the property of their respective trademark holders. These trademark holders are not affiliated with KoboMalaysia.com. They do not sponsor or endorse our materials. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (INCLUDING INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE) WHICH MAY BE SUFFERED OR INCURRED OR WHICH MAY ARISE DIRECTLY OR INDIRECTLY IN RESPECT OF ANY PRODUCTS ORDERED UNDER KOBO MALAYSIA.